shipping policy
Shipping Policy
Order Processing:
-
Orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
-
You will receive another notification when your order has shipped.
International Shipping:
-
Shipping charges for your order will be calculated and displayed at checkout.
-
Your order may be subject to import duties and taxes which are incurred once a shipment reaches your destination country.
thrive.haven2025@gmail.comis not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
-
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
-
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at
thrive.haven2025@gmail.comwith your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges:
-
We accept returns up to 2 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
-
In the event that your order arrives damaged in any way, please email us as soon as possible at
thrive.haven2025@gmail.comwith your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
-
If you have any further questions, please don't hesitate to contact us at
thrive.haven2025@gmail.com